Terms & Conditions

The Terms and Conditions (“Terms”) describe how Vision Cue Media (“Company, ““we, ““and “our”) regulates your use of this website www.visioncuemedia.com (the “Site”). Please read the following information carefully to understand our practices regarding your use of the Site. The Company may change the Terms at any time. The Company may inform you of the changes to the Terms using the available means of communication. The Company recommends you check the Site frequently to see the actual version of the Terms and their previous versions.
If you represent a legal entity, you certify that you are entitled by such a legal entity to conclude the Terms as the legal entity you represent.

1. PRIVACY POLICY

Our Privacy Policy is available on a separate page. Our Privacy Policy explains to you how we process information about you. You shall understand that through your use of the site you acknowledge the processing of this information shall be undertaken in accordance with the Privacy Policy.

2. SERVICES

The Site allows you to use Services available on the Site. You shall not use services for the illegal aims.
We may, at our sole discretion, set fees for using the Site for you. All prices are published separately on relevant pages on the Site. We may, at our sole discretion, at any time change any fees.

3. THIRD PARTY SERVICES

The Site may include links to other sites, applications, and platforms (hereinafter the “Linked Sites”).
The Company does not control the Linked Sites, and shall not be responsible for the content and other materials of the Linked Sites. The Company makes these links available to you for providing the functionality or services on the Site.

4. PROHIBITED USES AND INTELLECTUAL PROPERTY

The Company grants you non-transferable, non-exclusive, revocable license to access and use the Site from one device in accordance with the Terms.
You shall not use the Site for unlawful or prohibited purposes.  You may not use the Site in a way that may disable, damage, or interfere with the Site.
All content present on the Site includes text, code, graphics, logos, images, compilation, software used on the Site (hereinafter and hereinbefore the “Content”). The Content is the property of the Company or its contractors and protected by the intellectual property laws that protect such rights. You agree to use all copyright and other proprietary notices or restrictions contained in the Content and you are prohibited from changing the Content.
You may not publish, transmit, modify, reverse engineer, participate in the transfer, or create and sell derivative works, or in any way use any of the Content. Your enjoyment of the Site shall not entitle you to make illegal and disallowed use of the Content, and you shall not change proprietary rights or notices in the Content. You shall not use the Content only for your personal and non-commercial use. The Company does not grant you any licenses to the intellectual property of the Company.

5. THE COMPANY MATERIALS

By posting, uploading, inputting, providing or submitting your Content you are granting the Company to use your Content in connection with the operation of the Company’s business including, but not limited to, the rights to transmit, publicly display, distribute, publicly perform, copy, reproduce, and translate your Content; and to publish your name in connection with your Content.
No compensation shall be paid with regard to the use of your Content. The Company shall have no obligation to publish or enjoy any Content you may send us and may remove your Content at any time.
By posting, uploading, inputting, providing or submitting your Content you warrant and represent that you own all rights to your Content.

6. DISCLAIMER OF CERTAIN LIABILITIES

The information available via the Site may include typographical errors or inaccuracies. The Company shall not be liable for these inaccuracies and errors.
The Company makes no representations about the availability, accuracy, reliability, suitability, and timeliness of the Content contained on and services available on the Site. To the maximum extent allowed by the applicable law, all such Content and services provided on the “as is” basis. The Company disclaims all warranties and conditions regarding this Content and services, including warranties and provisions of merchantability, fitness for a certain purpose.
If the exclusion or limitation of liability for damages, whether consequential or incidental, are prohibited in a particular case, the exclusion or limitation of liability shall not apply to you.

7. INDEMNIFICATION

You may agree to indemnify, defend and hold harmless the Company, its managers, directors, employees, agents, and third parties, for any costs, losses, expenses (including attorney fees), liabilities regarding or arising out of your enjoyment of or inability to enjoy the Site or its services and Company’s services and products, your violation of the Terms or your violation of any rights of third parties, or your violation of the applicable law. They may assume the exclusive defense and you shall cooperate with the Company in asserting any available defenses.

8. COMPENSATION

Payment in advance is required for all services. The Client agrees to make all “One-time Services” payment in advance by our online gateway or check at the moment of signing any Agreement, in order to get started with any service. The Client agrees to pay “Monthly Services” by automatic credit card transactions. Invoices will include monthly fees and any additional fees for any additional service that have been purchased by the Client . Invoices will be issued and automatic transactions processed on the Renewal Date. Vision Cue Media reserves the right to assess and collect late-payment charges of 1.5% per month on past due balances.

9. CANCELLATION POLICY

All agreements may be terminated with or without cause by either party upon thirty (30) days written notice. All services provided in advance will be charged upon early termination. 100% or partial refund if we have not fulfilled our obligations to deliver the work required under the agreement. Read Refund Policy below.

Vision Cue Media reserves the right to cancel any agreement on projects that are abandoned or lay dormant for more than 30 days with or without notice.

10. REFUND POLICY

A 100% refund will be made only in the event of a cancellation within 3 days of signing the initial contract. All sales are final. A project may be split into monthly payments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable.

All digital marketing, advertising, and public relations packages are not refundable, but the client may cancel with a notice written 30 days in advance. Read Cancellation Policy above.

We do not offer any refund for services already delivered, started, or any other miscellaneous charges which are non-recoverable for Vision Cue Media. No payment will be refunded once an initial draft is provided. There are no partial refunds for projects mid-way through a milestone phase.

There are no refunds or credits of any kind for Search Engine Optimization (SEO), Pay-Per-Click (PPC), or any other third-party online marketing service even if a fee was paid in advance. After a payment is made, there are no exceptions to our refund policy.

Web design and development demand extensive resources and incur internal expenses. Therefore once a payment or deposit is made, it is non-refundable. Payment for hosting is non-refundable.

We do not offer refunds on deposits or payments for projects that are abandoned or lay dormant for more than 30 days. If you signed up for our services but did not make use of them, then you are still entitled to pay us.

All billing cycles for agreed services will continue until the Client sends a cancellation notice in writing. Read Cancellation Policy above.

The Company may terminate your account of its related services or any part at any time, without notice, in case of your violation of the Terms.

11. COMPLETION OF WORK

Where there is any delay from the Client to supply content, pictures, videos, or any other material to us which leads to a delay in the completion of work, Vision Cue Media has the right to extend any previously agreed deadlines by a reasonable amount. Read Project Delays for more information.

Vision Cue Media reserves the right to cancel any agreement on projects that are abandoned or lay dormant for more than 30 days with or without notice.

12. CONTENT MATERIALS

The Client must provide all content materials required by us to complete the work. Such materials may include, but are not limited to, written copy, logos, pictures, videos, and other printed material. Vision Cue Media cannot take responsibility for any copyright infringements caused by materials submitted by the Client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.

For all copywriting services (content optimization, web copywriting, blog writing, press release, product description, etc.), Vision Cue Media will prepare the content materials that corresponds to the project set out by the Client in terms of the number of pages, word count, keywords, and style. The Client will receive an initial draft for approval before the completion of all content materials. Once the initial draft is approved, Vision Cue Media will complete all additional content materials (web pages, articles, blogs, press releases, etc.) The customer will then have 2 additional revisions to provide changes and final approval.

Vision Cue Media grants the Client the complete rights to display, publish, sell, and reproduce the content materials in any form.

13. MISCELLANEOUS

The governing laws of the Terms shall be the substantive of the country where the Company is set up, except the conflict of laws rules. You shall not use the Site in jurisdictions that do not give effect to all provisions of the Terms.
No joint venture, partnership, employment, or agency relationship shall be implied between you and the Company as a result of the Terms or use of the Site.
Nothing in the Terms shall be derogation of the Company’s right to comply with governmental court, police, and law enforcement requests or requirements regarding your enjoyment of the Site.
If any part of the Terms is determined to be void or unenforceable in accordance with applicable law then the void or enforceable clauses will be deemed superseded by valid and enforceable causes shall be similar to the original version of the Terms and other parts and sections of the Terms shall be applicable to you and the Company.
The Company and its affiliates shall not be liable for a failure or delay to fulfill its obligations where the failure or delay results from any cause beyond Company’s reasonable control, including technical failures, natural disasters, blockages, embargoes, riots, acts, regulation, legislation, or orders of government terroristic acts, war, or any other force outside of Company’s control.
In case of controversies, demands, claims, disputes, or causes of action between the Company and you relating to the Site or related issues, or the Terms, you and the Company agree to attempt to resolve such controversies, demands, claims, disputes, or causes of action by good faith negotiation, and in case of failure of such negotiation, exclusively through the courts of the country where the Company is set up.

14. COMPLAINTS

We are committed to resolving any complaints about our collection or use of personal data. If you would like to make a complaint regarding the Terms or our practices in relation to your personal data, please contact us at: support@visioncuemedia.com. We will reply to your complaint as soon as we can and in any event, within 30 days. We hope to resolve any complaint brought to our attention, however if you feel your complaint has not been adequately resolved, you reserve the right to contact your local data protection supervisory authority.

15. CONTACT INFORMATION

We welcome your comments or questions about the Terms. You may contact us via email at support@visioncuemedia.com